IT Help request

Do you have an IT problem or question? Please describe your issue as precisely as possible. Our IT service team will address it as quickly as possible.

Note: A number of standard information fields are required for all IT requests. Depending on the type of request, some of the information may not be directly relevant. Nevertheless, these details support the proper identification, documentation, and, where necessary, the tracking of your request. Please complete all mandatory fields (*) to help us avoid delays and additional follow-up questions.

Requestor

Name
E-Mail address *
HZB it account *
Phone number

Request

Topic *
Operating system
Computer name *
How is the computer currently connected to the network? *
Brief description of your request *
Where does this request apply? *

Working from home or outside of HZB
On-site at HZB campus Adlershof
On-site at HZB campus Wannsee

Date and time first identified *
Description *
Attachments
e.g. screenshot
max. 1 MB
image file, PDF, Text or email (eml)

After submitting your request, you will automatically receive an email with your ticket number.
If you have any questions, please reply directly to this email so that your request can be correctly assigned.

IT Help request

Requestor

Request

The HZB in brief

Training and Vacancies